Unfortunate Customer Service. Tonight I wanted to order take-out from the hotel next door. The app wasn't working, I tried ordering different things, ordering online on my laptop - wasn't working, tried ordering different menu items, tried different wireless networks..etc. and then tried calling the restaurant itself. Ended up with a loop of pre-recorded messages about a $5 coupon if you order online. So, after 30 min of struggling, I walked over to order (it is just next door)I let my frustration & grievances be known to the night manager and she said i'm sorry - they were very busy tonight. I ordered my supper (not getting the $5 off coupon now, and the charge for a can of pop is $2.99 vs the online quote of $1.49!?) and none of my plastic cards would work. So I used the ATM to grab cash. Turns out none of the machines were working across the whole restaurant. While waiting for my order, since it was going to be pretty quick, the bartender asks if i'd like something to drink. So I also buy a beer. Got my food, left. On the way out, there's a lineup at the ATM and the patrons said the waitresses were giving them the $3 service charge back for having to use the atm. So I'm a little disappointed that all I got was a sorry, not the $5 coupon, not a free beer, not the $3 back for using the ATM. And this all took an additional hour after already working a 14 hour day. Though its all through unfortunate circumstances, not in their control, I think I'm being reasonable when I say a "beer on the house" or complimentary "INSERT HERE" goes a long way and it didn't happen for me. So I think i'll go the path of least resistance and I will traverse to the Boston Pizza across the street in the future. Obviously this is an unlikely series of unfortunate events, but that's also the best opportunity for customer service to shine.
Not bad, probably the best option in town. Service was very nice and friendly
Good food friendly staff clean and punctual.
Great place to bring your friends and family. Good value for great food
It was very good food. The atmosphere was very lively. I sat in the lounge with my husband. If you go to Montana's, you definitely go for the ribs. I love the apple butter barbecue sauce, it is my absolute favourite. The service was good, despite the bar being busy when we went, and the food was also delicious. It was a little loud in the lounge when we went. Still, I would definitely go back. They can cure any craving for ribs. The wings are also delicious.
Montana's is a Canadian Restaurant based in Brooks, Alberta. Montana's is located at 119 15 Ave W, Brooks, AB T1R 0V5, Canada.
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